This Item is a Special Order Item.
Special Order items are generally available within 7 days for Pickup or Postage.
In one faraway land, there is always winter. Once a year Winter Queen announces a special competition for her court sorcerers. Using enchanted crystals they create magical ornaments and the Queen pays for them with golden coins. The one to collect the most coins till the end of the competition is to become the next Queen’s advisor.
In the abstract family game Winter Queen, you take on the roles of Winter Queen's sorcerers, creating magical ornaments out of enchanted crystals. Each turn, you either place a new crystal onto the board or use already placed crystals to score victory points depending on the spell books you and your opponents have.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Campbelltown@thehallofheroes.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Campbelltown@thehallofheroes.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.